Property Management

Block and estate management for residential, commercial and mixed-use developments, acting for residents’ management companies, Right to Manage Companies and third-party landlords.

We are managing agents for residential apartment blocks, freehold housing estates, commercial units and mixed-use developments. Our portfolio is diverse; it includes marinas and berths as well as buildings. 

Each development that we manage has a dedicated, qualified Property Manager. They are your principal point of contact. Our service covers the following individual elements:

Client liaison

• Liaison with RMC directors, leaseholders and homeowners
• Attendance at Regular Board meetings and AGM
• Responding to general correspondence and enquiries from leaseholders and/or homeowners
• Recruitment and supervisor of onsite staff
• Responding to Pre-Contract Enquiries where properties are transacting
• Liaison with Accounts team, Insurance department and Company Secretariat team within Alexander Faulkner Partnership

Maintenance

• Works on site are only instructed through an approved contractors list
• Creation of specifications for on-going maintenance work such as cleaning and landscaping and then monitoring the contracts through regular site visits
• Arranging and managing service level agreements for lifts, boilers, pumps, fire alarms, AOVs, emergency lighting, door entry systems and TV aerial and satellite systems
• Leaseholder statutory consultation through s20, for major works including liaison with external specialists such as Chartered Building Surveyors

Accounts

• Preparation of Annual Service Charge Budget
• Collation of monthly or quarterly financial reports to the client

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Health and safety

• Ensuring compliance with health and safety legislation
• Co-ordination of annual Fire and General Safety Risk Assessment to compliance with Regulatory Reform (Fire Safety) Order 2005 
• Where required, co-ordinate the asbestos survey to ensure compliance with the Control of Asbestos Regulations 2010

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The tragic fire at Grenfell Tower in 2017 and the Hackitt report have been a catalyst for a number of legislative changes which are starting to take effect in the leasehold industry. We keep our residents regularly informed of these changes. Take a look at our resources and news for the latest updates.

Portfolio spotlight: Twickenham Railway Station

Alexander Faulkner Partnership is the managing agent for Twickenham Railway Station on behalf of Network Rail as part of their Solum partnership with Kier Property. We manage residential and commercial units and the public concourse. 

Talk to us about managing your property.